Terms & Shipping

Local Pickup
Free local pickup is available in Ottawa (Glebe - Near Bank/Strathcona)
You will receive a notification with instructions when your order is ready for pickup. Ready within 1-2 days.

Canada/ US Shipping
Canada post / carrier calculated shipping rates will be displayed at checkout

(We are a small business and can't afford to pay for shipping on behalf of customers yet, we learned the hard way where we lost money on certain orders when we tried offering lower shipping rates) Thank you for understanding <3 

Canada/ US: We have an exception/ promo for free shipping on orders over $195

Worldwide Shipping
We offer shipping worldwide! Specific rates for international locations will be displayed at checkout before completing your order

International promo: Free shipping on orders over $275

Current Promo's/ Discounts
Buy a sweat set (be gentle sweatshirt & be gentle sweats) and get $20 off the set. Automatically applied at checkout

Free Shipping on orders over $195 (US & Canada). Automatically applied at checkout

Note: Multiple discounts can not overlap over each other. If there are multiple product discounts, the highest automatic discount/ discount code will be applied. 

All orders are mailed through Canada Post. Once your order is processed you will receive an email notification

Please double check information before checking out as we are not able to make any changes to order item, sizes or shipping details once it is has been shipped out

Please allow up to 2 weeks to receive your product. If you haven't received it after 3 weeks, please get in touch with us! 


Size Guide
Check out our size guide here
We offer free size consultations to help you select the best fit! Send us a message on Instagram @begentlegoods

Payment of Duties and taxes are the responsibility of the buyer

All sales final 

If you have any questions please don't hesitate to get in touch! You can DM us on Instagram @begentlegoods or email us at begentlegoods@gmail.com or  Contact us here

We are a small business doing our best, be gentle with us :')